3 Reasons Phonak Store Videos Make Learning New Features Easy

There’s a video on everything — which is especially true for any feature or function found on the Phonak Store.

“We created short, step-by-step how-to videos capturing the screen and narrating the functions for certain features of the Phonak Store,” said Kristina Tonakanyan, Phonak Manager, eBusiness.

While the videos are ideal for first-time users, they’re also great as a refresher or for team members in your practice to watch who are responsible for a certain task. Check out these three reasons why you should take advantage of our Phonak Store how-to videos.

1. They’re Short

“Most videos are under 3 minutes,” said Tonakanyan. “The best part is that a hearing care professional doesn’t need to watch every video.”

For example, if you do not order custom products, there’s no need to watch the longest videos (up to 4 to 5 minutes) that walk you through the custom product order process.

Even if you don’t have a Phonak Store account, you can still check out the videos to see how easy each function would be and how a time-saving tool the store could be.

2. They Save You Time

According to Tonakanyan, our how-to videos come in handy when our customers — whose main goal is to assist patients — need to teach their office staff to order, register devices, pay invoices or request repairs or returns.

“Each video covers a certain function, and if a hearing care professional has multiple employees in charge of separate functions in the purchasing cycle, each employee can simply view the video applicable to his or her task,” she added.

3. They’re Handy

“We really made most features on the Phonak Store easy and intuitive, but these videos come in handy for the first-time user and especially for those hearing care professionals who place custom orders,” said Tonakanyan. “We walk them through step-by-step for better understanding on options and choices they have to make.“

Each video is a capture of an entire functionality of a specific action on the Phonak Store. For example, after watching the video on Patient Registration, a hearing care professional will learn how to register a device to a patient.

“We made it easy and intuitive, but after watching these short how-to instructions, the process is so much clearer for a busy hearing care professional who really doesn’t have time to spend on learning how to navigate a website,” she added.

Check out the videos by clicking here! Or, Click here to access Phonak Store.